SERVICE ADMINISTRATOR / DISPATCHER – Evansville IN, London KY, Bowling Green KY

Job Summary

SERVICE ADMINISTRATOR / DISPATCHER – $20- $22 per hour

Black Equipment is seeking a motivated, organized, and customer-focused Service Dispatcher to join our team. This role is ideal for someone who thrives in a fast-paced environment, excels at multitasking, and takes pride in being the central hub that keeps our service operations running smoothly. The right candidate will be a strong communicator, quick thinker, and team player who is committed to getting our customers’ equipment repaired as quickly as possible and never letting them down on communication.

POSITION OVERVIEW

• Receive and log incoming service requests from customers via phone, email, or portal; create and prioritize work orders based on urgency and customer needs
  
• Dispatch and schedule shop and field technicians daily, balancing workload, travel time, skill sets, and parts availability to minimize customer downtime
  
• Provide real-time support and communication to field technicians regarding job details, route changes, parts needs, and technical questions so repairs can be completed efficiently
  
• Coordinate with the Parts Department to confirm parts availability and arrange for parts to be ready for technicians before jobs begin
  
• Proactively communicate with customers – providing timely status updates, realistic ETAs, and follow-up on open jobs so they are never left in the dark
  
• Take ownership of open repair orders; monitor job progress throughout the day and take action to prevent delays or resolve issues that could keep equipment down longer than necessary
  
• Open, update, and close repair orders accurately and in a timely manner within the service management system
  
• Monitor job progress throughout the day and adjust schedules proactively when priorities shift or emergencies arise
  
• Identify opportunities to recommend preventive maintenance or additional services to customers when appropriate
  
• Work closely with the Field Service Manager and team leads to align daily priorities and resource allocation
  
• Maintain accurate records, documentation, and a clean, organized dispatch/office area
  
• Perform other duties as assigned by management
  

QUALIFICATIONS & REQUIREMENTS

• Strong organizational skills and the ability to manage multiple tasks and shifting priorities in a fast-paced environment
  
• Excellent verbal and written communication skills; comfortable managing high call volume and providing clear, proactive updates to both customers and technicians
  
• Proficient with Microsoft Office (especially Excel and Outlook); experience with service management, dispatching, or ERP software is a plus
  
• Previous experience in dispatching, scheduling, or service coordination (field service, equipment, automotive, or similar industries preferred)
  
• Strong sense of ownership – committed to not letting customers down and ensuring equipment gets repaired as quickly as possible
  
• Ability to remain calm, think clearly, and make sound decisions under pressure
  
• Mechanical aptitude or familiarity with forklifts and material handling equipment is a plus
  
• Team-oriented with a strong customer service mindset.

BENEFITS

Black Equipment offers a competitive compensation and benefits package for full-time employees, including:

• Health, Dental, Vision, and Prescription Drug coverage
• Flexible Benefits Plan
• 401 (k) with company participation
• Life and Disability Insurance
• Paid Holidays
• Paid Time Off
• Weekly Pay

SCHEDULE

Full-Time

Monday-Friday

7:00 AM – 4:00 PM