Mobile Service
Because many customers work multiple shifts with an emphasis on uptime, Black Equipment provides 24-hour Emergency Service at all of our locations. With over 180 factory-certified technicians across our locations, you can expect prompt on-site service.
Mobile On-Site Service is generally for maintenance and repairs that take fewer than four hours. For more intensive jobs, we provide in-house repairs at any of our locations.
Our technicians receive extensive hands-on training on all major equipment makes and models, including:
- Multi-week onboarding program on the fundamentals
- Ongoing training from our expert 30-plus year veteran trainers
- Manufacturer-specialized courses on particular truck models
- Daily equipment troubleshooting meetings with peers
- Available weekly training programs on specific equipment issues
Competitive Maintenance Packages
We offer Maintenance Packages tailored to your facility’s needs, with full transparency into what is covered and expected costs. These include:
- Preventative maintenance for wear parts like filters, fluids, belts & hoses, tires, brake pads, etc.
- Robust maintenance offerings that cover engine, transmission and power-train
- Scheduled inspection services
- Repair coverage options
- Free Online portal to view maintenance records and costs with Premier Fleet.
Mobile Service Technicians
Our mobile service team is available for daily dispatch to your facility or job site to meet your repair and maintenance needs quickly and efficiently. We aim to maximize equipment uptime and help keep your projects on schedule. We recognize the importance of a prompt response — we strive to be at the location within 24 hours.
Our fully stocked Service vehicles include a wide selection of parts, tools and other resources so our mobile service technicians can handle maintenance, repairs and inspections on the spot. We have the knowledge, training and expertise to work with all material handling and construction equipment makes and models:
- Forklifts
- Forklift attachments
- Burden & personnel carriers
- Equipment fleets
- Scissor & boom lifts
- Industrial scrubbers & sweepers
- Industrial batteries & battery chargers
- Mobile cranes
- High-speed overhead doors
- Fire doors
- Tires
- Docks & Doors
Mobile Service Technicians
Many of our customers prefer working with the same mobile service forklift technicians, as this inspires confidence, comfort and peace of mind by building rapport. Black Equipment can assign a dedicated service technician to your facility.
A dedicated tech has unique insight into your fleet and business operations that can prove invaluable for maximizing your equipment’s life span. They understand your needs, equipment usage patterns, challenges and expectations. This knowledge promotes improved maintenance and repair outcomes.
Situations may arise where your dedicated technician is serving another Black Equipment customer. If you don’t wish to wait or need help during a repair emergency, we can provide another capable tech upon your request. You will always have access to a qualified individual who can resolve your issue.
Resident Service Technicians
While mobile equipment repair service offers the most practical and cost-effective solution for some companies, others operate fleets that require constant attention. Black Equipment can assign a resident service technician to facilities like warehouses or distribution centers, manufacturing plants and other high-volume material handling operations.
These technicians maintain and repair forklifts, personnel carriers, scissor lifts, industrial sweepers and other essential equipment.
Our resident techs gain an understanding and knowledge of a business’s equipment needs, which allows them to plan work, monitor parts inventories, and identify and assess the challenges that impact fleet performance. They use this information to help ensure your equipment receives timely maintenance and repairs to minimize unproductive downtime and extend your fleet’s service life. Having a resident technician could even lower your company’s labor costs.
The typical resident technician works 40 hours a week in the same facility, often for several years. They frequently build loyal relationships with our customers and become valued and trusted team members.
In-House Repair & Breakdowns
Our in-house technicians are highly trained and experienced with all makes and models of material handling equipment. When your repair requires more space, more time, unusual tools, or cranes, we’ll bring it to our shop, where we’re equipped to provide top-notch service and repairs.
We recommend in-house service when:
- Major components require rebuild or replacement
- Specialized disassembly/reassembly is needed
- Larger service area, lifting tools or shop equipment is needed
- Hazardous waste handling is necessary
- Repairs require more time to complete.
Our expert technicians have all the required certifications, service schematics and tools in-house to complete complex repairs and overhauls. We can also arrange inbound/outbound transport of your equipment.
Reduce Costs and Increase Longevity With Planned Maintenance
Planned Maintenance is vital in controlling maintenance costs. Black Equipment offers competitive maintenance packages based on manufacturer guidelines that can be tailored to your specific needs. We provide our customers with maintenance reports that break down where your dollars have been spent. With this information, we’ll help you develop a plan to reduce your overall maintenance costs.
Our Premier Fleet online portal gives you 100% transparency into what’s been serviced and how much has been spent. Fleet maintenance data is automatically entered at each service call and available at your fingertips on any Wi-Fi-enabled device. Because our service customers find it so helpful, Premier Fleet is available free to all our service contract customers.
Contact Us to Request Service Today
Whether you need mobile forklift repair service or help with any other equipment needs, the team at Black Equipment can provide a targeted solution for your business. We can also be a valuable resource and consultant to help select, repair and maintain your fleet and optimize its performance and longevity.
Contact us to request service or additional information today.